Frequently Asked Questions
Everything you need to know about our premium forestwear and professional gear.
How do I determine the correct size for chainsaw trousers?
We provide a comprehensive size guide on each product page. We recommend measuring your waist and inside leg while wearing your work base layers to ensure a comfortable and safe fit.
What is your return policy for worn items?
For safety reasons, we can only accept returns on items that are in new, unused condition with all original tags attached. Items used for climbing or forestry work cannot be returned once put into service.
Do you offer international shipping?
Yes, we ship our professional forestwear worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
Are your boots certified for professional arboriculture?
Absolutely. All our safety footwear is tested and certified to relevant EN standards for chainsaw protection, ensuring they meet the rigorous demands of professional tree care environments.
How should I clean and maintain my waterproof gear?
To maintain the technical performance of your garments, we recommend washing with a specialized technical fabric cleaner at 30°C and avoiding fabric softeners, which can damage the breathable membrane.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.